Novakeyshub LLC provides digital software access for personal and educational use, delivered electronically by email, through official downloads and activation instructions. Because our products are digital and delivered immediately, please read this policy before you buy. It is based on the applicable consumer protection and digital content rules.
Digital products
- All products on www.novakeyshub.co.uk are digital products.
- Delivery is electronic by email; no physical goods are shipped.
- By purchasing you acknowledge that the provision of the digital content begins immediately after payment confirmation.
- Once delivery and the activation instructions have been provided, the digital content is deemed to have been accessed.
Delivery of digital products
- Delivery is usually instant, but because of a review or technical processing it can take 1 to 4 hours.
- Delivery is made to the email address given at checkout. Please make sure it is correct and reachable.
- Please check your spam or junk folder before making an enquiry.
- If the email could not be delivered because of incorrect details, there is no entitlement to a refund.
Right of withdrawal for digital content
If the delivery of digital content begins with your express prior consent and you confirm that you thereby lose your right of withdrawal, this right expires as soon as provision has begun, to the extent the law permits. By placing your order you expressly agree to immediate delivery. Statutory claims for defective or non-working digital content remain unaffected.
When a refund is possible
Once delivery or activation has taken place, there is no automatic entitlement to a refund. A refund is only considered if
- the wrong product or version was delivered because of an error on our side,
- activation cannot be completed because of a proven technical problem for which we are responsible, and
- the problem persists even after reasonable troubleshooting and assistance.
Every decision is reviewed by our technical support.
No refund
- The product has already been successfully activated.
- The wrong product, version or operating system was selected.
- You changed your mind after the purchase.
- Your device does not meet the minimum requirements.
- The installation or activation instructions were not followed.
- Problems are caused by third-party software or hardware or by operating errors.
Solve first, then refund
- We first try to solve the problem with technical support.
- If necessary, we provide you with a replacement solution free of charge.
- A refund is only made if the problem cannot be resolved despite reasonable troubleshooting.
How to submit a request
Requests for a refund or replacement must be sent to kontakt@novakeyshub.de within 7 days of purchase. Please provide:
- order number,
- product name and version,
- a clear description of the problem,
- screenshots or error messages, if applicable.
Incomplete requests can delay processing.
Processing time
Approved refunds are made via the original payment method. Depending on the payment service provider this usually takes 5 to 10 working days. Fees charged by payment service providers are not refunded, as far as legally permitted.
Returns of digital products
Because all products are digital and delivered electronically, returns and exchanges are not possible after delivery:
- Digital content is provided immediately by email.
- No physical goods are shipped.
- Digital access, once granted, cannot be “returned”.
As soon as activation or download instructions have been sent to your email address, the product is deemed delivered and accessed. There are no returns and no exchanges for other versions, products or operating systems, unless the error is on our side. Problems such as wrong delivery or access that does not work through our fault are handled under the refund rules.
Chargebacks and disputes
We ask you to contact us first if there are problems. Unjustified chargebacks can lead to a review of your account or to a restriction of our services. We are entitled to provide documents to payment service providers to resolve disputes.
Your statutory rights
This policy does not affect your statutory consumer rights under the law of your country of residence. Where local law offers wider protection, these rights remain fully preserved.
Contact
Novakeyshub LLC
Email: kontakt@novakeyshub.de
30 North Gould Street, Suite N, Sheridan, Wyoming 82801, United States
